How do i change my personal information?

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You can change your personal information in the Luscii app:


Go to the ‘Settings’ screen and select your email address or name at the top. In this screen, you can change the following personal information:

  • First name, middle name, and last name
  • Date of birth
  • Gender
  • Address (street, number, addition, city, postal code, country)

You can change your phone number or email address through your healthcare provider or Luscii Support.

You can change your personal information in the Luscii app:


Click on the grey circle with the figure in it at the top right. Then click on 'Manage Profile' and then on 'Personal Information'.

  • First name, middle name, and last name
  • Date of birth
  • Gender
  • Address (street, number, addition, city, postal code, country)

You can change your phone number or email address through your healthcare provider or Luscii Support.

Frequently asked questions

Find the answer to your question

If you receive the email ‘Your actions for today have not been submitted,’ it means you have not completed the actions for that day in the Home screen of the Thuismeten app. If your actions have been successfully submitted, a blue checkmark will be visible next to the action in the Home screen.

Note: It is possible that new actions have been added to the Home screen based on previously submitted measurements. If you do not complete these actions, you will also receive a notification by email.

If you enter measurements via the ‘Self-care’ screen, these measurements will not be marked as completed under ‘Home’.

If the above information does not resolve the issue, please contact Luscii Support.

If you are experiencing issues with performing the heart rate measurement via the camera lens, you can try the following tips to resolve the problem:

  • Warm your hands under warm water and shake them well to improve blood circulation to the fingertips.
  • Try a different finger if it doesn't work with a particular finger.
  • Make sure you do not move during the measurement.
  • Do not press your finger against the lens.
  • Place your hand on a stable surface.
  • Ensure there is sufficient light in the room.
  • Do not start a measurement if your device's battery percentage is lower than 10%.

It is possible that your measurement schedule is different than expected or has changed over time.

Your healthcare provider schedules actions in the measurement schedule. The measurement schedule is located in the ‘Home’ screen in the Thuismeten app. For questions about your measurement schedule, you should contact your healthcare provider.

Was your answer not among them?

Then contact our Luscii Support at support@luscii.com or via our chat.
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