Logged into Luscii with a Colleague's Account via HiX or EPIC

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If you accidentally logged into Luscii via the viewer integration with another account, you cannot remove this link yourself. Luscii needs to remove the link between the HiX account and Luscii on their end.

Follow these steps to resolve the issue:

  1. Contact Luscii Support:

    • Reach out to Luscii Support for assistance.
    • Inform them about the account you logged in with via the integration.

  2. Provide Information:

    • Ensure you provide the correct account details to Luscii Support to expedite the process.

Frequently asked questions

Find the answer to your question

Why Do I See Luscii in English?

The language you see in Luscii depends on the web link you use. Here are the specific links for different languages:

To remove a program, there should be no patients linked to that program. Follow these steps to check and remove the program:

  1. Check Patients:

    • Go to the 'Patients' tab.
    • Filter by the specific program you want to remove.

  2. Transfer Patients:

    • Transfer the patients to another program (this includes patients with all statuses). This ensures that no patients are linked to the program you want to remove.

  3. Remove the Program:

    • Go to the program you want to remove.
    • Click on 'Details'.
    • At the bottom of the page, you can now click on 'Remove Program'.

By following these steps, you can safely remove a program after all patients have been transferred to another program.

This issue may occur if there are still patients in a group associated with a specific program. To resolve this, follow the steps below:

  1. Export Patient Data:

    • Export all patient data.

  2. Filter Exported Data:

    • Filter the data by 'Group' and 'Program'.
    • This will show you exactly which patients are still linked to the group with the respective program.

  3. Transfer Patients:

    • Move all patients out of the program (including all statuses: active, created, stopped, and canceled) to another group.

  4. Unlink the Program:

    • Once all patients have been transferred, you can unlink the program from the original group.

By following these steps, you can successfully unlink a program from a group after ensuring that all patients have been moved to another group.

Currently, it is not possible to completely delete a group. However, you can set a group to "stopped," which prevents patients from being linked to that group. Follow these steps to set a group to "stopped":

  1. Navigate to 'Groups':

    • Do this via the sidebar in the Luscii web application.

  2. Select the Group to Stop:

    • Find the group you want to set to "stopped."

  3. Set the Group to Inactive:

    • Under 'Status,' you can set the group to 'Stopped.'

By following these steps, you can stop a group, ensuring no new patients can be linked to it.

Was your answer not among them?

Then contact our Luscii Support at support@luscii.com or via our chat.
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