Problems with logging in

Terug

Temporarily Locked Out

When you receive the message "This user has been temporarily locked out," it means that the combination you are trying to log in with is incorrect. After multiple failed login attempts, your account may be temporarily locked out.

Follow these steps to resolve the issue:

  1. Wait 10 Minutes: Wait about 10 minutes before attempting to log in again.

  2. Use the Most Recent Code: Ensure you are using the latest code sent to you via email. Check the email timestamp to confirm you are using the correct code.

  3. Check Your Password: If you are using a password, make sure you are entering the correct one. If you are certain you are using the most recent email code and still cannot log in, your password may be incorrect.

  4. Reset Your Password: An organization administrator can reset your password. You will then receive an email to reset your password. For organization administrators: Send a password reset email by opening the user in Luscii under 'Care Providers.' Then click 'Edit' under 'Account Settings,' and at the bottom, click 'Reset Password.'

Account Deactivated

If you are redirected to the login page without an error message immediately after logging in, your account is most likely deactivated.

Actions you can take:

  1. Contact Your Organization Administrator: Get in touch with your organization administrator to check if your account has been deactivated.

  2. Contact Luscii Support: If the account is active, contact Luscii Support for further assistance.

Frequently asked questions

Find the answer to your question

Why Do I See Luscii in English?

The language you see in Luscii depends on the web link you use. Here are the specific links for different languages:

To remove a program, there should be no patients linked to that program. Follow these steps to check and remove the program:

  1. Check Patients:

    • Go to the 'Patients' tab.
    • Filter by the specific program you want to remove.

  2. Transfer Patients:

    • Transfer the patients to another program (this includes patients with all statuses). This ensures that no patients are linked to the program you want to remove.

  3. Remove the Program:

    • Go to the program you want to remove.
    • Click on 'Details'.
    • At the bottom of the page, you can now click on 'Remove Program'.

By following these steps, you can safely remove a program after all patients have been transferred to another program.

This issue may occur if there are still patients in a group associated with a specific program. To resolve this, follow the steps below:

  1. Export Patient Data:

    • Export all patient data.

  2. Filter Exported Data:

    • Filter the data by 'Group' and 'Program'.
    • This will show you exactly which patients are still linked to the group with the respective program.

  3. Transfer Patients:

    • Move all patients out of the program (including all statuses: active, created, stopped, and canceled) to another group.

  4. Unlink the Program:

    • Once all patients have been transferred, you can unlink the program from the original group.

By following these steps, you can successfully unlink a program from a group after ensuring that all patients have been moved to another group.

Currently, it is not possible to completely delete a group. However, you can set a group to "stopped," which prevents patients from being linked to that group. Follow these steps to set a group to "stopped":

  1. Navigate to 'Groups':

    • Do this via the sidebar in the Luscii web application.

  2. Select the Group to Stop:

    • Find the group you want to set to "stopped."

  3. Set the Group to Inactive:

    • Under 'Status,' you can set the group to 'Stopped.'

By following these steps, you can stop a group, ensuring no new patients can be linked to it.

Was your answer not among them?

Then contact our Luscii Support at support@luscii.com or via our chat.
Chat with support
Responsive Chatbot Widget