Patient information not linked to an action

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Sometimes, patient information appears at the patient level with the message "not linked to an action." This means the information was created at the program level but is not linked to a specific action. As a result, this information is automatically linked to all patients in the program but is not visible by default.

Steps to Remove Patient Information at the Program Level:

  1. Open the Patient Information:

    • Open the patient information of the patient in one tab.

  2. Open the Program:

    • Open the relevant program in another tab.

  3. Add an Action:

    • Within the program, click on 'Add Action' in the top right corner under 'Actions'.

  4. Use the Action Builder:

    • The action builder will now open.
    • Click on 'Patient Information' in the menu on the right.

  5. Remove the Patient Information:

    • Select the patient information that needs to be removed.
    • Click on 'Remove' at the bottom.

By following these steps, you can remove patient information at the program level effectively.

Frequently asked questions

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Why Do I See Luscii in English?

The language you see in Luscii depends on the web link you use. Here are the specific links for different languages:

To remove a program, there should be no patients linked to that program. Follow these steps to check and remove the program:

  1. Check Patients:

    • Go to the 'Patients' tab.
    • Filter by the specific program you want to remove.

  2. Transfer Patients:

    • Transfer the patients to another program (this includes patients with all statuses). This ensures that no patients are linked to the program you want to remove.

  3. Remove the Program:

    • Go to the program you want to remove.
    • Click on 'Details'.
    • At the bottom of the page, you can now click on 'Remove Program'.

By following these steps, you can safely remove a program after all patients have been transferred to another program.

This issue may occur if there are still patients in a group associated with a specific program. To resolve this, follow the steps below:

  1. Export Patient Data:

    • Export all patient data.

  2. Filter Exported Data:

    • Filter the data by 'Group' and 'Program'.
    • This will show you exactly which patients are still linked to the group with the respective program.

  3. Transfer Patients:

    • Move all patients out of the program (including all statuses: active, created, stopped, and canceled) to another group.

  4. Unlink the Program:

    • Once all patients have been transferred, you can unlink the program from the original group.

By following these steps, you can successfully unlink a program from a group after ensuring that all patients have been moved to another group.

Currently, it is not possible to completely delete a group. However, you can set a group to "stopped," which prevents patients from being linked to that group. Follow these steps to set a group to "stopped":

  1. Navigate to 'Groups':

    • Do this via the sidebar in the Luscii web application.

  2. Select the Group to Stop:

    • Find the group you want to set to "stopped."

  3. Set the Group to Inactive:

    • Under 'Status,' you can set the group to 'Stopped.'

By following these steps, you can stop a group, ensuring no new patients can be linked to it.

Was your answer not among them?

Then contact our Luscii Support at support@luscii.com or via our chat.
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