Are you trying to log in to the Thuismeten app but encountering issues? First, follow the steps of the logging in article. If you still cannot log in, there could be several reasons:
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You cannot find the "Get Started with Thuismeten" email:
- Your healthcare provider may not have registered you for Thuismeten yet. Contact your healthcare provider.
- The email might have ended up in your spam or junk mail folder. Check your spam or junk mail folder.
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You are trying to log in with your email address but receive the message "This email address or username is not known to us":
- Your email address might not be your username for the Thuismeten app. Check the "Get Started with Thuismeten" email to find the correct username.
- If you haven't received the "Get Started with Thuismeten" email, your healthcare provider may not have created your account yet. Contact your healthcare provider to confirm.
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You are trying to log in with a new account but receive the message "Your account has been stopped":
- Your healthcare provider might have created a second account for you. Check your email inbox for the most recent "Get Started with Thuismeten" email, which will contain the correct username.
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You are not receiving the login code:
- The email with your login code might have ended up in your spam or junk mail folder. Check your spam or junk mail folder.
If your issue is not resolved, please contact Luscii Support.
