Explanation Luscii Support customer portal

Via our customer portal, you can view submitted tickets and create new tickets. Below is a step-by-step guide for using the customer portal.

Accessing the Customer Portal

1. Go to the Login Page:
   • Use the following link to access the customer portal: Luscii Customer Portal.
2. Create an Account:
   • An account must be created by Luscii Support.
   • Only organization administrators can request an account.

Logging In and Viewing Tickets

1. Log In:
   • Log in with your account credentials.
2. View Tickets:
   • After logging in, you can see all tickets linked to your organization.

Creating a New Ticket

1. Create a New Ticket:
   • You can create a new ticket directly from the customer portal.
2. Add Urgency:
   • Unlike creating a regular report via email, you can directly add the urgency of the issue in the portal.
   • If you feel that a report is urgent, you can indicate this here, ensuring it is flagged quickly by Luscii Support.
     • For urgent issues, we also recommend calling.

Benefits of Using the Customer Portal

• Overview: You have a clear overview of all tickets linked to your organization.
• Faster Response: By adding urgency to your reports, Luscii Support can respond more quickly to pressing matters.